Privacy Policy

This privacy policy ("Privacy Policy") explains how we collect, use, share, disclose and protect Personal information about the Users of the Services, including the Practitioners (as defined in the Terms of Use, the End-Users (as defined in the Terms of Use), and the visitors of Website (jointly and severally referred to as "you” or "Users” in this Privacy Policy).

By Using The Services Or By Otherwise Giving Us Your Information, You Will Be Deemed To Have Read, Understood And Agreed To The Practices And Policies Outlined In This Privacy Policy And Agree To Be Bound By The Privacy Policy. You Hereby Consent To Our Collection, Use And Sharing, Disclosure Of Your Information As Described In This Privacy Policy. We Reserve The Right To Change, Modify, Add Or Delete Portions Of The Terms Of This Privacy Policy, At Our Sole Discretion, At Any Time. If You Do Not Agree With This Privacy Policy At Any Time, Do Not Use Any Of The Services Or Give Us Any Of Your Information. If You Use The Services On Behalf Of Someone Else (Such As Your Child) Or An Entity (Such As Your Employer), You Represent That You Are Authorised By Such Individual Or Entity To (I) Accept This Privacy Policy On Such Individual’s Or Entity’s Behalf, And (Ii) Consent On Behalf Of Such Individual Or Entity To Our Collection, Use And Disclosure Of Such Individual’s Or Entity’s Information As Described In This Privacy Policy.

This Privacy Policy is published in compliance with, inter alia: Kenya Communication (Amendment ) Act 2008 and the Consumer Protection Act No. 46 of 2012 The purpose, means and modes of collection, usage, processing, retention and destruction of such information; and How and to whom The Pill Shop Ltd. (TPS) will disclose such information.

Generally some of the Services require us to know who you are so that we can best meet your needs. When you access the Services, or through any interaction with us via emails, telephone calls or other correspondence, we may ask you to voluntarily provide us with certain information that personally identifies you or could be used to personally identify you. You hereby consent to the collection of such information by TPS. Without prejudice to the generality of the above, information collected by us from you may include (but is not limited to) the following:

contact data (such as your email address and phone number); demographic data (such as your gender, your date of birth and your pin code); data regarding your usage of the services and history of the appointments made by or with you through the use of Services; insurance data (such as your insurance carrier and insurance plan); other information that you voluntarily choose to provide to us (such as information shared by you with us through emails or letters. TPS will be free to use, collect and disclose information that is freely available in the public domain without your consent.


3.1ALL USERS NOTE: This section applies to all users.

3.1.1 All the information provided to TPS by a User, including Personal Information or any Sensitive Personal Data or Information, is voluntary. You understand that TPS may use certain information of yours, which has been designated as Personal Information or ‘Sensitive Personal Data or Information’ , (a) for the purpose of providing you the Services, (b) for commercial purposes and in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes, (c) for sale or transfer of such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates (d) for communication purpose so as to provide You a better way of booking appointments and for obtaining feedback in relation to the Practitioners and their practice, (e) debugging customer support related issues.

3.1.2You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of account registration. If your personal information changes, you may correct, delete inaccuracies, or amend information by making the change on our member information page or by contacting us through If you provide any information that is untrue, inaccurate, out of date or incomplete (or becomes untrue, inaccurate, out of date or incomplete), or TPS has reasonable grounds to suspect that the information provided by you is untrue, inaccurate, out of date or incomplete, TPS may, at its sole discretion, discontinue the provision of the Services to you.

3.1.3If you wish to cancel your account or request that we no longer use your information to provide you Services, contact us through . We will retain your information for as long as your account with the Services is active and as needed to provide you the Services. We shall not retain such information for longer than is required for the purposes for which the information may lawfully be used or is otherwise required under any other law for the time being in force. After a period of time, your data may be anonymized and aggregated, and then may be held by us as long as necessary for us to provide our Services effectively, but our use of the anonymized data will be solely for analytic purposes.

3.1.4 TPS maintains a strict "No-Spam" policy, which means that TPS does not intend to sell, rent or otherwise give your e-mail address to a third party without your consent.

3.1.5 TPS has implemented best international market practices and security policies, rules and technical measures to protect the personal data that it has under its control from unauthorised access, improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss. However, for any data loss or theft due to unauthorized access to the User’s electronic devices through which the User avails the Services, TPS shall not be held liable for any loss whatsoever incurred by the User.

3.1.6 TPS takes your right to privacy very seriously and other than as specifically stated in this Privacy Policy, will only disclose your Personal Information in the event it is required to do so by law, rule, regulation, law enforcement agency, governmental official, legal authority or similar requirements or when TPS, in its sole discretion, deems it necessary in order to protect its rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk, or to enforce or apply the Terms of Use.

3.2PRACTITIONERS NOTE: This section applies to all Practitioners.

3.2.1 All the statements in this Privacy Policy apply to all Practitioners, and all Practitioners are therefore required to read and understand the privacy statements set out herein prior to submitting any Personal Information or Sensitive Personal Data or Information to TPS, failing which they are required to leave the Services, including the Website immediately.

3.2.2 Practitioners’ personally identifiable information, which they choose to provide to TPS, is used to help the Practitioners describe and identify themselves. This information is exclusively owned by TPS You will be the owner of your information and you consent to TPS collecting, using, processing and/or disclosing this information for the purposes hereinafter stated .

3.3END-USERS NOTE: This section applies to all End-Users.

3.3.1 All the statements in this Privacy Policy apply to all End-Users, and all End-Users are therefore required to read and understand the privacy statements set out herein prior to submitting any Personal Information or Sensitive Personal Data or Information to TPS, failing which they are required to leave the TPS immediately.

3.3.2 All TPS employees and data processors, who have access to, and are associated with the processing of sensitive personal data or information, are obliged to respect the confidentiality of every End-Users’ Personal Information or Sensitive Personal Data and Information.


may update this Privacy Policy at any time, with or without advance notice. In the event there are significant changes in the way TPS treats User’s personally identifiable information, or in the Privacy Policy itself, TPS will display a notice on the Website or send Users an email, as provided for above, so that you may review the changed terms prior to continuing to use the Services. As always, if you object to any of the changes to our terms, and you no longer wish to use the Services, you may contact to deactivate your account.


The TPS Website and Services are not intended for use by minors


You acknowledge that this Privacy Policy is a part of the Terms of Use of the Website and the other Services.